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Terms And Conditions
To view our full terms & conditions, click here and read the details below.
Amazon Irrigation Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Amazon Irrigation Limited
The Barn Puddledock Lane Bexley, Kent UK DA2 7QE United Kingdom
Phone: 0845 299 4929 (Option 2)
Email: sales [at] amazon-irrigation [dot] com
VAT Registration No: 941 8200 40
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. You may send your credit card information via phone, fax, post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
What are your delivery services and charges?
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per order, which will be the lowest depending on the contents of your order. Please note we don't deliver to shipping companies or Post Office boxes. See details of all our delivery areas, services and charges.
When and how will my order be delivered?
In most cases, where the delivery options available are through Royal Mail, you will have the option to select the most appropriate delivery method. However, where the options fall outside of Royal Mail, we will select the most appropriate carrier for your goods to ensure your order is transported in the best possible way. This means items in your order may arrive at different times.
Delivery will be between 7.30am and 6pm, we are unable to confirm a time.
If you choose the standard delivery service, your order may be divided into separate parcels which may be delivered at different times within the delivery lead time.
In very rare circumstances we may not be able to fulfil your order. It may be that we have stock delivery issues at our warehouse that are beyond our control. Should any problems with the availability of your order occur, we will let you know as soon as possible and keep you up to date.
Do you deliver overseas?
We do deliver overseas. We send overseas parcels via our tracked courier service just to ensure your goods reach you safe and sound. Just add the items you would like to your cart and your shipping charges will be calculated at checkout.
How do I track my order?
For any non-Royal Mail deliveries, we can offer a tracked service. If you have provided a valid email address, you will be notified of your tracking number.
What happens if I'm out when you deliver?
With the exception of First or Second Class deliveries, most deliveries need to be signed for.
If you're out when we try to deliver, the driver will attempt re-delivery on two further occasions. He may also try a neighbour to leave your parcel. If we cannot deliver your goods, your parcel will be returned to the depot. Our courier will then leave you a card explaining where your parcel is and what to do next.
How do I return an item I ordered online?
As long as the item is unused, in the original packaging and in a resaleable condition, you can return it to us. We recommend using a tracked delivery service as we cannot offer a refund on items not received. Please contact us to let us know you will be returning it and we will send you a return form to accompany the goods.
We are unable to offer a refund or exchange on electronic items once opened, unless the product is faulty.
When do I get my refund once I've returned an item?
Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment card account.
We will normally send your order to you within 3 -5 business days unless you request a next day delivery. For items that are backordered, these orders are generally received in under 14 business days.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. For any queries on your order, please email email@example.com.|
|Tax Charges For orders made from the UK, European Union and the Rest of the World 20% VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 299 4929 (Option 2) (International +44 0845 299 4929 (Option 2)) or fax us on or write to us at The Barn Puddledock Lane Bexley, Kent UK DA2 7QE United Kingdom|
Amazon Irrigation Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
How do I pay for my order?
We won't ask you for any payment until we've made sure that all the goods in your shopping basket have been processed. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using Mastercard, Visa, Switch, Switch With No Issue Number.
Please note we don't accept Visa Electron for online or telephone orders. All prices include VAT, and our VAT number is 839 6567 70.
Can I cancel my order?
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.
Can I make changes to my order?
Amending Your Order before despatch of goods:
In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 0845 299 4929 or emailing firstname.lastname@example.org up until the point of its despatch to you or a third party.
What is your returns policy?
We are unable to offer a refund on timers or kits once the box has been opened, unless the product is faulty. This does not affect your legal rights.
After you have received your goods, you can return any item to us for a refund (provided you have the Invoice Summary document) or an exchange, as long as it is unused, returned in the original packaging and in a resaleable condition within 10 working days of receipt of your goods.
After you have received your gift, you can return any item to us for an exchange or refund, as long as it is unused, returned in the original packaging and in a resaleable condition within 90 days of receipt of your gift.
Any items returned will be credited onto the ordering customer's credit, debit or chargecard.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm